Refund Requests

We value your experience with Code Snippets and strive to ensure our policies are clear and fair. If you’re considering a refund, please review the guidelines below to understand our policy and how we can assist you.

Refund Policy Overview

Our refund policy is designed to offer transparency and support to our users:

New Purchases

We provide a 14-day worry-free trial period for new users. If you’re not satisfied with your initial purchase, you may request a refund within this timeframe.

Renewals

Refunds for subscription renewals are not eligible. This is clearly outlined in our Terms and Conditions.

We send a renewal reminder email 30 days before the renewal date to help you manage your subscription effectively. For more details on how these emails work, visit Freemius’ documentation.

Need help?

If you have any questions or need assistance with canceling your subscription, reach out to our support team at [email protected]. We’re here to help ensure your experience with us is seamless and satisfactory. Please make sure you email from your account with us.

Requesting a Refund

If your request falls within the eligible period for new purchases or if you’re seeking assistance with your subscription, please fill out the form below. We’re here to help!

Full Name (used during your purchase)

Email (associated with your account)

Order Number (from receipt or confirmation email)

Reason for Refund

Areas for Improvement

Feedback on Resolution (would addressing your concerns change your decision?)

Discount Consideration (would a significant discount affect your decision?)

Which of these features would make you reconsider a refund request?

Additional Details

Attach any relevant documentation (e.g., receipts, screenshots, etc.)

Important Notes

Refund requests for renewals are not eligible. Please check your subscription status before the renewal date.
Reversing a payment incurs additional costs for us. If you’re unsure about your subscription, contact us, and we’ll guide you.
Please note that our automated system excludes message without the correct email address. The result is that our team will not be able to see your message.

I have read the notes above.

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