From bot to human
We reply in: 1 to 24 hours
Let our bot know you have a pre-sales question, and it will connect you to a human directly on their mobile. These particular humans do not answer support questions.
GitHub.com
We reply in: less then 48 hours
Our GitHub is primarily meant to capture potential bugs for us to fix. We do have humans there who might be able to answer your pre-sales question.
WordPress.org
We reply in: less than a week
Feel free to ask pre-sales questions here. For the sake of productivity we only check messages there once a week. It’s meant mainly for support issues.
(Please don't) Email
We reply in: less than a month
Most emails are little more than noise these day. In order to stay productive we check our inbox once a month on a fixed day.
Why these response times?
Did you know that 84% of all questions we receive can be answered by the user themselves in mere minutes? Most are covered by our website or documentation. Others have little to do with our product or company, and should instead be searched using a search engine like Google or DuckDuckGo.
It happens a to lot of users they might think to save some time by asking us. In reality they’re better offer taking a few minutes to get an answer right a away.
For us these few minutes quickly become thousands of hours. We chose to use this time to create a better product at an affordable price. Of course we made sure there’s ample documentation available to answer almost all questions. We’ve been collecting your questions since 2012 and have put them to good use!
We know this is very unusual. We hope you understand our reasoning and enjoy a better product because of it.
